- Silver Technical Support Service (12x6x4)
- Monthly Payment
- From Monday to Saturday. 7am to 7pm.
- Response Time: Until 4 hours
- Unlimited Tickets or Incidents
- Limited to up to 15 servers in total. $100 for an additional server
running on AWS.
Scope:
- AWS Administration: EC2, S3, CloudWatch, AWS Backup Elastic IP, VPN, SNS, SES, VPC, ASG, Security Groups
- Migration of servers from Hitech to AWS (Web Servers)
- Migration of servers from Eesy Cloud to AWS (QBD Enterprise)
- Deployment of new servers
- Maintaining and Updating of servers
- Deployment of test servers
- Backups and restoring servers
- Monitoring of servers: CPU, Memory, Storage, IOPS
- Set up CloudWatch alarms on AWS
- SSL Management: New, Renewal, installation
- Cloudflare: Monitoring, Administration and Configuration, SSLs Generating
- Support to WordPress Websites
- Support to QuickBooks Desktop Enterprise Servers on AWS.
- Microsoft Office 365 Administration and Support: Creating, editing, updating and deleting accounts and distribution lists.
Unification of all Tenants
- Administration of all the domains of CDD. Godaddy and Network Solutions
- Minor consultancies and advising on topics related to IT
- Support to developments made by IT Solutions Expert
Not Included:
- Web Design, Development, Plugin Development, Template Development, Integrations, Web Design Customizing,
Template Customizing and Plugin Customizing, Cloud and Hosting Services.